Learning Units:

  1. EN Cultural facts and basics of the new home country
    (values, norms, traditions in country)
  2. Effective communication 
    (Constructive & active listening skills, Nonverbal communication, Proper and clear use of language, reading instructions/ work reports/ Health, Safety & Security information/ texts on medication,/internal information and guidelines, producing standardised reports)
  3. Business ethics & respect
    (Understanding of basic Human Psychology, Management of Personal Emotions, Empathy, Dealing with fear and frustration among customers, grasping biographic messages)
  4. Organisational skills
    (Memorising Protocol and Guidelines, Time Management Skills, Planning activities/ tasks)
  5. Problem solving skills
    (Situation Evaluation and Analysis, Identify and Anticipate needs, Handling customer complaints)
  6. Detecting and dealing with impairments
    (hearing, dementia symptoms, personality disorders)
  7. Empowerment of elder care patients
    (Activate, Motivate, Encourage)